After singing its praises my De'Longhi Scultura Coffee Machine has stopped working. The ON buttons now turns itself off after a few seconds and there is nothing I can do. It seems like a fail safe mechanism or something similar that has gone wrong.
I made the mistake of emailing the problem to John Lewis as it was at night, it took 2 days for a response. This was just to confirm whether I wanted my money back or a replacement machine. So I replied straight away, for a further 2 day response delay. Then I was asked for a delivery date in the next email, I have to be in all day so couldn't fit this in until tomorrow. Another two days, then I'm told the delivery of the new one whilst on the same day, may be a different time. This seems insane. I will let you know how smoothly this goes but I have been without my machine too long and I'm unhappy.
I had my girlie friends over on Friday and couldn't make them coffee, and my friend around Saturday for dinner, again no coffees. Not great as my broken John Lewis machine is sitting on the side only weeks old for all to see.
Note to John Lewis, call a concerned customer back ASAP so it doesn't take over a week to sort an issue a customer shouldn't have to experience.
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